Reporting Problems in your Building or Facility

There are not enough Facility Management personnel to be everywhere in 133 facilities consisting of over 5.56 million square feet of office space and located on 850 acres of landscaped grounds.  However, these buildings and grounds are occupied by state employees.  Every facility usually has one or more state employee designated as a Building Coordinator.  A Building Coordinator serves as the "eyes and ears" of Facility Management Division.  If any employee observes a problem, they should  report it to the appropriate Building Coordinator who can report the problem to Work Control.  The Building Coordinator should be the only person to call Work Control unless it is a true emergency.  In that situation, the first person to observe an emergency situation should report it immediately to Work Control.  One of the primary purposes for the Building Coordinator is to eliminate  duplicate reporting of the same problem.

During normal working hours from 7:30 am to 4:30 pm, the Building Coordinator should call Work Control at 733-2967 to report problems in your building.  Work Control will create a service order and forward it to the appropriate shop for resolution.  If the problem is an emergency or needs immediate attention, Work Control will page the appropriate shop supervisor to have a service technician dispatched to the problem area.

After normal working hours, contact State Capitol Police at 919-733-4646 to report emergency situations.

Building Coordinators may also send electronic mail requests to Work Control for routine or emergency repairs: